Consultation Desks for Foreigners

Services Offered and Telephone Number

Minato City Consultation Services for Foreign Residents

Minato City offers consultation services and information on matters pertaining to the city government and everyday life for foreigners who conduct activities in Minato City. No reservations are required.

How to consult: Call or visit the counter.

Consultation hours: Mon. to Fri. 9:00 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m.
*Excluding holidays and Dec. 29 to Jan. 3

Languages: Japanese, English, Chinese,Korean, Portuguese, Spanish, Thai, Russian, Tagalog, Nepali, Vietnamese, Indonesian, Hindi and French.

Guide to Minato City Foreign Consultation(PDF:707KB)
Although the guide does not include information in Hindi, spoken guidance is available using a tablet translation app.

Inquiries: Global Community Planning Subsection, Community Promotion Section

Tel: 03-3578-2046, 2524

 

Metropolitan Government Consultation Service for Foreigners

All foreign residents living in Tokyo can use this service, which provides consultation about daily life over the phone.

Hours and languages: 9:30 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m.

English: Mon. to Fri. Tel: 03-5320-7744
Chinese: Tue./Fri. Tel: 03-5320-7766
Korean: Wed. Tel: 03-5320-7700
*Excluding holidays and Dec. 29 to Jan. 3

Multilingual Consultation Navi (TMC Navi)
Tel: 03-6258-1227

Days and hours: Monday through Friday, 10:00 a.m. to 4:00 p.m.
*Consultations are not available on national holidays and from December 29 to January 3.

Languages: Same as consultations for foreigners in Minato City. Burmese is also available.

Guide to Tokyo Foreign Consultation(PDF:1,668KB)

 

Foreign Resident Consultations by the Minato International Association (M.I.A.)

If you have a problem or concern in your everyday life, you can talk to volunteers. Make a reservation before using it.

Languages: English, Chinese, Korean, Spanish, and French

Consultation hours: Mon. to Sat. 9:00 a.m. to 12:00 p.m. and .1:00 p.m. to 5:00 p.m. (Appointments are required).
*Excluding holidays and Dec. 29 to Jan 3

Minato International Association's website( External link )

Inquiries: Minato International Association　

Tel: 03-6440-0233

 

Human Rights Counseling

You can consult with us if you are discriminated against or treated unfairly for being a "foreigner."

(ex.)

• You cannot rent an apartment.
• Your children are being bullied at school, etc.

[Ministry of Justice: Human Rights Counseling for Foreigners]
http://www.moj.go.jp/JINKEN/jinken21.html( External link ) (Pamphlets are available in 11 languages)

How to consult

1. Visit a consultation counter

Location: Tokyo Legal Affairs Bureau (in the Foreign Residents Support Center, 13F Yotsuya Tower, 1-6-1 Yotsuya, Shinjuku-ku, Tokyo Tel: 0570-003-110)

Days and hours: Monday through Friday, 9:00 a.m. to 5:00 p.m.

2. Consultation by phone

Foreign-language Human Rights Hotline (navi dial) 0570-090911 (Monday through Friday, 9:00 a.m. to 5:00 p.m)

3. Consultation via the Internet

Human rights counseling services in foreign languages on the Internet
https://www.moj.go.jp/JINKEN/jinken21.html#01( External link )
* Languages available for consultations 1-3: English, Chinese, Korean, Nepali, Spanish, Filipino, Portuguese, Vietnamese, Indonesian, Thai.

English( External link )
Chinese( External link )

Please see the guidance

Guidance in various languages(PDF:1,082KB)
Guidance in Japanese(PDF:266KB)
Guidance in English(PDF:310KB)
Guidance in Chinese(PDF:244KB)
Guidance in Korean(PDF:226KB)
Guidance in Filipino(PDF:323KB)
Guidance in Portuguese(PDF:330KB)
Guidance in Vietnamese(PDF:331KB)
Guidance in Nepali(PDF:678KB)
Guidance in Spanish(PDF:279KB)
Guidance in Indonesian(PDF:277KB)
Guidance in Thai(PDF:796KB)

 

Consultation regarding problems at the workplace.

See the following (①～③) for places to go and numbers to call for consultation.

① Advisory Services for Foreign Workers

This service provides consultation in foreign languages regarding problems encountered in the workplace.

• When wages or overtime payments are not received.
• For dismissal without notice

There are two places that you can receive consultation by the phone or in person.
When receiving in-person consultation, be sure to make a phone call to request a day and time for your visit.

【Tokyo Labor Bureau (Labor Standards Inspection Office)】

Tel: 03-3816-2135
Address: Kudan 3rd Joint Government Office 13F, 1-2-1 Kudan-Minami, Chiyoda City
Tozai Line, Hanzomon Line, Toei Shinjuku Line
5 min walk from Kudanshita Station

English: Mon./Fri.
Chinese: Mon./Tue./Thurs.
Tagalog: Mon./Tue./Wed./Fri.
Vietnamese: Mon. to Fri.
Nepali: Tue./Wed./Thurs.
Cambodian(Khmer) : Wed.
Mongolian: Thurs.

【Shinjuku Labor Standards Inspection Office】

Tel: 03-5338-5582
Address: Shinjuku Labor General Government Building 4F, 4-4-1 Hyakunincho, Shinjuku City
5 min walk from Toyama Exit of JR Takadanobaba Station
7 min walk from Toyama Exit of Takadanobaba Station on the Seibu Line
5 min walk from Takadanobaba Station on the Tozai Line

English: Mon./Tue.
Chinese: Tue. /Thurs./Fri.
Burmese: Mon.
Korean: Thurs./Fri.
Thai: Wed.
Indonesian: Wed.

② Consultation hotline for foreign workers

This service explains rules protecting the worker and workplace.  Consultation regarding problems is available by phone.  Phone charges will apply.

Consultation Time: 10:00 a.m. to noon and 1:00 p.m. to 3:00 p.m.

English: Mon. to Fri.　　　 Tel. 0570-001701
Chines: Mon. to Fri.　　     Tel. 0570-001702
Portuguese: Mon. to Fri.　  Tel. 0570-001703
Spanish: Mon. to Fri. 　　    Tel. 0570-001704
Tagalog: Mon. to Fri. 　　   Tel. 0570-001705
Vietnamese: Mon. to Fri. 　 Tel. 0570-001706
Burmese: Mon.　　　　　   Tel. 0570-001707
Nepali: Tue. to Thurs.　　   Tel. 0570-001708
Korean: Thurs./Fri.　　　　Tel. 0570-001709
Thai: Wed.　　　　　　　   Tel. 0570-001712
Indonesian: Wed.　 　　　   Tel. 0570-001715
Cambodian (Khmer): Wed.   Tel. 0570-001716
Mongolian: Thurs.　　　　  Tel. 0570-001718

③ Labor conditions consultation Hot Line

This service explains rules protecting the worker and workplace.  Consultation regarding problems is available.  The telephone line is toll-free (no charges apply).  You can use a fixed-line, mobile, or public phone.

Consultation Time: Mon. to Fri., 5:00 p.m. to 10:00 p.m.
Weekends, holidays, 9:00 a.m. to 9:00 p.m.

Japanese: Everyday   Tel. 0120-811-610
English: Everyday     Tel. 0120-531-401
Chinese: Everyday    Tel. 0120-531-402
Portuguese: Everyday   Tel. 0120-531-403
Spanish: Tue./ Thurs. to Sat.  Tel. 0120-531-404
Tagalog: Tues./ Wed./ Sat.     Tel. 0120-531-405
Vietnamese: Wed./ Fri./ Sat.  Tel. 0120-531-406
Burmese: Wed./ Sun.              Tel. 0120-531-407
Nepali: Wed./ Sun.                  Tel. 0120-531-408
Korean: Thurs./ Sun.              Tel. 0120-613-801
Thai: Thurs./ Sun.                  Tel. 0120-613-802
Indonesian: Thurs./ Sun.        Tel. 0120-613-803
Cambodian (Khmer): Mon./ Sat.  Tel. 0120-613-804
Mongolian: Mon./ Sat.           Tel. 0120-613-805

This guidance for consultation by phone and consultation places is all written in Japanese. If you cannot read Kanji, please ask somebody for help.

Advisory Services for Foreign Workers (Japanese)(PDF:911KB)

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