Regarding Public Safety Alerts

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• Updated date: 13:36 July 13, 2026
• Safety Information
• Others
• Contents: 【There have been reports of scam calls from people claiming to be ward employees】
  In Minato Ward, preliminary scam calls have been confirmed from individuals claiming to be from the Health and Welfare Division of the Minato Ward Office.
  The details are as follows:
  ・We sent a notice regarding a review of medical expenses along with a reply envelope in May.
  ・The deadline was the end of June, but since we did not receive a reply, we are calling you.
  • If you complete the procedure right now, you’ll still make the deadline.
  • Please go to a nearby ATM right away.
  The call will follow this pattern, asking for personal information or the name of your bank, and instructing you to operate an ATM.
  
  Ward employees will never ask you to process a refund at an ATM.
  Even if you receive such a call, never disclose your account information or go to an ATM.
  If you receive a suspicious call, hang up immediately and contact the ward office or the police.
  
  Minato Ward offers free loans of “automatic call recording devices” (devices installed on landline phones that record calls after notifying the other party in advance) to help prevent scam calls. If you wish to use this service, please contact the Community Safety Promotion Section of the Disaster Prevention Division (3578-2199).
  【 Minato Ward Disaster Prevention and Crisis Management Office Website】
  Information on the free loan of automatic call recording devices and measures against sophisticated fraud is available here.
  https://www.city.minato.tokyo.jp/seikatsuanzen/bosai-anzen/sekatsuanzen/oshirase/kanpukin.html
  
  【 Notes】
  / Disaster Prevention Division, Community Safety Promotion Section 03 (3578) 2199