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Updated:October 1, 2020

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Consultation Desks Offering Foreign Language Services

Telephone Numbers and Services Offered

Minato City Consultation Services for Foreign Residents

Minato City offers English consultation and information related to city services or lifestyle.  Consultations are provided by phone or in-person.  Reservations are not required.
Consultations in Japanese and English are available by phone or at city hall.  Consultations in Chinese, Korean, Portuguese, Spanish, Thai, Russian, Tagalog, Nepalese, Vietnamese, Indonesian, and Hindi are available at city hall using a tablet translation app.  Consultations in languages other than Japanese and English are not available by phone.

Guide to Minato City Foreign Consultation(PDF:707KB)
Although the guide does not include information in Hindi, spoken guidance is available using a tablet translation app.

Hours: Mon. to Fri. (excluding holidays and Dec. 29 to Jan. 3), 9:00 a.m. to 5:00 p.m. closed noon to 1:00 p.m.

Inquiries: Global Community Planning Subsection, Community Promotion Section

Tel: 03-3578-2046, 2524


Metropolitan Government Consultation Service for Foreigners

This consultation service is available to all foreign residents living in Tokyo. Consultations are available on a variety of everyday matters, including immigration, marriage and family registries, and labor issues. For consultations at the counter, contact them in advance.

Hours: 9:00 a.m. to 5:00 p.m. closed noon to 1:00 p.m.

English: Mon. to Fri. excluding holidays and Dec. 29 to Jan. 3,  Tel: 03-5320-7744

Chinese: Tues./Fri. excluding holidays and Dec. 29 to Jan. 3,  Tel: 03-5320-7766

Korean: Wed, excluding holidays and Dec. 29 to Jan. 3,  Tel: 03-5320-7700

Address: Tokyo Metropolitan Government Main Building No.1 3F south side “City Residents’ Voice Section, Foreign Consultation” (2-8-1 Nishi-shinjuku, Shinjuku City)

Guide to Tokyo Foreign Consultation(PDF:1,668KB)


Foreign Resident Consultations by the Minato International Association (MIA)

Volunteers respond to inquiries regarding the problems and concerns faced by foreign residents in their everyday lives. Inquiries can be addressed in English, Chinese, Korean, Spanish, and French.

Hours: Mon. to Fri. closed holidays and Dec. 29 to Jan. 3

9:00 a.m. to noon, 1:00 p.m. to 5:00 p.m. Appointments are required.

Minato International Association website( External link )

Inquiries: Minato International Association 

Tel: 03-6440-0233


Human rights consultation

The consultation service is available in foreign languages to foreigners who have problems such as the following:

  • Refused service at a hair salon.
  • Denied apartment rental.
  • Their child bullied at school.

(1) Consultation available by the phone or in person. Fri. (not available on holidays)
9:00 a.m. to 5:00 p.m.
Inquiries can be made in English, Chinese, Korean, Filipino, Portuguese, Vietnamese, Nepali, Spanish, Indonesian, and Thai.

(2) Consultation available by internet. (English and Chinese only.)
English( External link )
Chinese( External link )

Please see the guidance

Guidance in various languages(PDF:1,082KB)
Guidance in Japanese(PDF:266KB)
Guidance in English(PDF:310KB)
Guidance in Chinese(PDF:244KB)
Guidance in Korean(PDF:226KB)
Guidance in Filipino(PDF:323KB)
Guidance in Portuguese(PDF:330KB)
Guidance in Vietnamese(PDF:331KB)
Guidance in Nepali(PDF:678KB)
Guidance in Spanish(PDF:279KB)
Guidance in Indonesian(PDF:277KB)
Guidance in Thai(PDF:796KB)


Consultation regarding problems at the workplace.

See the following (①~③) for places to go and numbers to call for consultation.

① Advisory Services for Foreign Workers

This service provides consultation in foreign languages regarding problems encountered in the workplace.

  • When wages or overtime payments are not received.
  • For dismissal without notice

There are two places that you can receive consultation by the phone or in person.
When receiving in-person consultation, be sure to make a phone call to request a day and time for your visit.

【Tokyo Labor Bureau (Labor Standards Inspection Office)】

Tel: 03-3816-2135
Address: Kudan 3rd Joint Government Office 13F, 1-2-1 Kudan-Minami, Chiyoda City
Tozai Line, Hanzomon Line, Toei Shinjuku Line
5 min walk from Kudanshita Station

English: Mon./Fri.
Chinese: Mon./Tue./Thurs.
Tagalog: Mon./Tue./Wed./Fri.
Vietnamese: Mon. to Fri.
Nepali: Tue./Wed./Thurs.
Cambodian(Khmer) : Wed.
Mongolian: Thurs.

【Shinjuku Labor Standards Inspection Office】

Tel: 03-5338-5582
Address: Shinjuku Labor General Government Building 4F, 4-4-1 Hyakunincho, Shinjuku City
5 min walk from Toyama Exit of JR Takadanobaba Station
7 min walk from Toyama Exit of Takadanobaba Station on the Seibu Line
5 min walk from Takadanobaba Station on the Tozai Line

English: Mon./Tue.
Chinese: Tue. /Thurs./Fri.
Burmese: Mon.
Korean: Thurs./Fri.
Thai: Wed.
Indonesian: Wed.

② Consultation hotline for foreign workers

This service explains rules protecting the worker and workplace.  Consultation regarding problems is available by phone.  Phone charges will apply.

Consultation Time: 10:00 a.m. to noon and 1:00 p.m. to 3:00 p.m.

English: Mon. to Fri.    Tel. 0570-001701
Chines: Mon. to Fri.       Tel. 0570-001702
Portuguese: Mon. to Fri.   Tel. 0570-001703
Spanish: Mon. to Fri.       Tel. 0570-001704
Tagalog: Mon. to Fri.      Tel. 0570-001705
Vietnamese: Mon. to Fri.   Tel. 0570-001706
Burmese: Mon.        Tel. 0570-001707
Nepali: Tue. to Thurs.     Tel. 0570-001708
Korean: Thurs./Fri.    Tel. 0570-001709
Thai: Wed.          Tel. 0570-001712
Indonesian: Wed.        Tel. 0570-001715
Cambodian (Khmer): Wed.   Tel. 0570-001716
Mongolian: Thurs.      Tel. 0570-001718

③ Labor conditions consultation Hot Line

This service explains rules protecting the worker and workplace.  Consultation regarding problems is available.  The telephone line is toll-free (no charges apply).  You can use a fixed-line, mobile, or public phone.

Consultation Time: Mon. to Fri., 5:00 p.m. to 10:00 p.m.
Weekends, holidays, 9:00 a.m. to 9:00 p.m.

Japanese: Everyday   Tel. 0120-811-610
English: Everyday     Tel. 0120-531-401
Chinese: Everyday    Tel. 0120-531-402
Portuguese: Everyday   Tel. 0120-531-403
Spanish: Tue./ Thurs. to Sat.  Tel. 0120-531-404
Tagalog: Tues./ Wed./ Sat.     Tel. 0120-531-405
Vietnamese: Wed./ Fri./ Sat.  Tel. 0120-531-406
Burmese: Wed./ Sun.              Tel. 0120-531-407
Nepali: Wed./ Sun.                  Tel. 0120-531-408
Korean: Thurs./ Sun.              Tel. 0120-613-801
Thai: Thurs./ Sun.                  Tel. 0120-613-802
Indonesian: Thurs./ Sun.        Tel. 0120-613-803
Cambodian (Khmer): Mon./ Sat.  Tel. 0120-613-804
Mongolian: Mon./ Sat.           Tel. 0120-613-805

This guidance for consultation by phone and consultation places is all written in Japanese. If you cannot read Kanji, please ask somebody for help.

Advisory Services for Foreign Workers (Japanese)(PDF:911KB)

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