In cases of accidents, fire, thefts

Police Department (Dial 110)

110 is the police phone number. If you have been involved in a crime or accident or feel that your life may be in danger, call 110 immediately. Foreign language operators are available.

Major police activities

Patrolling communities, preventing and controlling criminal activities such as robberies and violence, handling traffic violations and traffic accidents, giving directions to people who are lost, collecting lost-andfound items, reporting missing persons, and accepting suggestions from the community regarding police services.

Telephone consultation service for foreign residents

Even in non-emergency situations, the Metropolitan Police Department offers foreign language telephone consultations for non-Japanese residents.

Consultation hours: Mon. to Fri. except holidays　8:30 a.m. to 5:15 p.m.

Inquiries: Tokyo Metropolitan Police Department Safety Consultation Center

Tel: 03-3503-8484

Traffic Accidents

If you are involved in a traffic accident, no matter how minor, call 110. If you are a victim and want to file an insurance claim against the person who caused the accident, you must report the accident to the police and obtain a traffic accident report. If specialized knowledge is necessary for reaching an amicable settlement, take advantage of specialized institutions such as the Nichibenren Traffic Accident Consultation Center.

Hours: Mon. to Fri., 10:00 a.m. to 4:30 p.m. Wednesday until 7:00 p.m. (except the 5th week of the month)

Address: Tokyo Bar Association Bldg. 14F, 1-1-3 Kasumigaseki, Chiyoda City

Inquiries: Nichibenren Traffic Accident Consultation Center

Tel: 0120-078325

Fire Department (Dial 119)

Call 119 in case of a fire or in case of an emergency such as sudden illness or serious injury. The Fire Station is equipped with ambulances and fire engines.

1. Dial 119. Start by stating whether you are reporting an emergency (injury or illness) or a fire.
2. In response to the receptionist's questions, calmly and slowly state your address, telephone number, name, etc.
3. Before an ambulance arrives, prepare the victim's health insurance card and some cash.
4. If you can hear the ambulance siren, let the ambulance know where you are.

Inquiries: Tokyo Fire Department, Fire Prevention Telephone Service (Disaster Information and Fire Consultation)

Tel: 03-3212-2119

Tokyo Fire Department Telephone Service (Emergency Consultation Center)

Tel: #7119 or 03-3212-2323 (answered 24 hours a day, year-round)

Information on medical institutions and emergency consultation

The Tokyo Fire Department provides information on medical institutions and emergency consultations by phone. You can also ask for help if you have a sudden illness or injury and are not sure whether to call an ambulance.

Inquiries: Tokyo Fire Department Telephone Service (Emergency Consultation Center)

Tel: #7119 or 03-3212-2323

Hours: 24 hours a day, year-round